Privacy Policy

1. Privacy Policy Statement

This website is operated by GRE Solutions Limited. Our Company is dedicated to protecting your privacy when you visit or communicate with our site or personnel. We encourage all users to read this policy very carefully as it contains important information regarding:

• Who we are;
• How and why we collect, store, use, share and protect the personal information provided; and
• How to contact us in the event that you have a query or concern.

The Policy is changed occasionally, so please make sure you review the Privacy Policy.

2. Who We Are

GRE Solutions Ltd (‘we’, ‘us’ or ‘our’) collect, use and are responsible for storing personal information about you. When we do so, we are regulated under the UK’s Data Protection Act 1998 and the General Data Protection Regulation (GDPR) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.

3. The Personal Information We Collect and Use.

3a. The personal information you provide to us:

We collect the following personal information that you provide on your own accord or on behalf of another person to use:

• Name,
• Date of birth,
• Gender,
• Job title,
• Profession,
• Contact information (telephone number and email address),
• Demographic Information (Location, preferences and interests),
• IP Address (automatically collected),
• Web browser type and version (automatically collected),
• Operating System (automatically collected).

Some examples of when we collect this information include when you:

• Contact us through the Website, by telephone, post, email or through any means;
• Register with us and set up an account to receive our products/services;
• Complete surveys that we use for research purposes (although you are not obliged to respond to them);
• Enter a competition or promotion through a social media channel;
• Make payments to us, through this Website or otherwise;
• Elect to receive marketing communications from us;
• Use our services.

3b. Cookies and Similar Technologies

This site uses cookies – small text files that are placed on your technological device when you access our website. These cookies help the site provide a better user experience – retaining user preferences, store information and provide anonymised tracking data to third party applications such as Google Analytics.

The following information may be collected:

• Your IP address,
• The dates, times and frequency with which you access the Website.
• The way you interact with the contents of the Website.

This information helps us build a profile of our users and improve the way our site works. For example, by ensuring that users are finding what they are looking for easily. Some of the information accumulated will be statistical, which means we will not be able to define you individually.

When you access our site, you will be given the option to consent to our use of cookies. You can also opt out of cookies at any time or can set your browser not to accept cookies. However, some of our website features may not function as a result.

Below are the cookies we use:

4. How We Use Your Personal Information

We collect information about our users for the following purposes:

• Internal record keeping,
• Improvement of our products/services,
• Responding to enquiries relating to our products and services,
• Transmission by email of marketing materials that may be of interest to you,
• Contact for market research purposes which may be done by using email, telephone, or mail.
• Such information may be used to customise or update the Website.

5. Who Your Information May Be Shared With

• We may share your information with:
• Law enforcement agencies in connection with any investigation to help prevent unlawful activity,
• Our employees, contractors and/or professional advisors – to communicate clearly and provide an optimised service.

6. Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

7. Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by email, telephone or post.

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft opt-in:

• Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services).
• Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
• For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

You can opt-out at any time (see “What Rights Do You Have” below). If you have any queries on how to opt-out you can contact us using the details provided below.

8. How Long Your Personal Information Will Be Kept

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request the Data to be deleted.  Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

9. Keeping Your Information Secure

We will use technical and organisational measures to safeguard your Data, for example:

• Access to your account is controlled by a password and a user name that is unique.
• We store your Data on secure servers.
• Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: enquiries@gethynellis.com.

10. What Rights Do You Have?

You have the following rights in relation to your Data:

• Right to access – the right to request
  • Copies of the information we hold about you at any time, or;
  • That we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
• Right to data portability – the right to request that we move, copy or transfer your Data.
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email enquiries@gethynellis.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

11. Changes to The Privacy Policy

GRE Solutions Limited reserves the right to change this privacy policy as we may deem necessary from time to time or, may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

12. Contacting Us

If you have any questions or concerns about this policy or the information we hold about you, please contact us by email at enquiries@gethynellis.com